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Good point. I'm actually looking for a new printing service. Because of this post I'll give overnightprints.com a shot and wouldn't want to deal with the other. Companies trying to save a buck on customer service don't realize how much additional money they're losing.

It is very helpful for these who do online services.
Thanks a bunch.

Hey thanks for the posts Bruce and Ka. A good lesson for all of us here on how to treat clients. The economy here in the States is tough, so keeping clients happy AND coming back is essential.

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How You Can Stop Starving

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Illustrations from Books

  • BASAS - Freelancer Getting Strung Up by Client
    A very small sample of the actual illustrations drawn for the Being a Starving Artist Sucks, and Verbal Kung Fu for Freelancers book. The illustrations were done by: Matt Hein, Rich Arnold and Carlos Ponce - 3 outstanding designers.