« The Seedier Side of Graphic Design Spec Work - Something I Knew Very Little About | Main | Graphic Design Advice: How to Respond to Clients Saying They Want Creative and Fast »

Comments

Hi Jeremy,

I feel that the robotic responses is some kind of bureaucratic bs developed by some squarehead somewhere higher up in the organization. You know, the kind that believe in SOPs and guidelines etc. Either that or CSR had a bad day. Here in Singapore, we usually encounter experiences like this at government offices and cable tv companies.

Jensen

You're right Jensen, this type of policy is often instituted by high-level, block-headed higher-up that doesn't understand that if you piss enough customers off - you're out of business. We have a lot of the same garbage here over in the States.

In this case though I've always gotten good service from the company, which is why this was so baffling to me. Furthermore, the CSR that dealt with me would have save BOTH OF US a lot of time and energy if she just told me what the issue was. People that don't help or provide value are eventually let go.

Thanks for your insights!

Overnightprints.com has the WORST customer service. I always get attitude from them. After a few years of using them I'm done, who needs that?

The comments to this entry are closed.

How You Can Stop Starving

My Photo

Illustrations from Books

  • BASAS - Freelancer Getting Strung Up by Client
    A very small sample of the actual illustrations drawn for the Being a Starving Artist Sucks, and Verbal Kung Fu for Freelancers book. The illustrations were done by: Matt Hein, Rich Arnold and Carlos Ponce - 3 outstanding designers.