I am not sure where I picked these up from; I decided to add a common phrase a freelancer might say for each example. A freelancer that's prone to say these types of things won't have to be worried about being in business for long:
- Apathy - "Yeah, I know you're meeting with the international client is tomorrow, what it is exactly you'd like me to do about it?" Hey man, not my problem.
- The Brush Off - Not even responding to an email or voice mail. Just ignoring clients when they contact you.
- Coldness - "I would prefer that you not call me after 5:00 on work days, my hours are always 8:00 - 5:00 M-F." There are times when clients may step over the line and freelancers need to stand up and be honest with someone. Honesty is no excuse for rudeness though.
- Condescending - "Well we can go 1/2 up front, but all of my other clients are paying their balance all up front." Snotty attitude towards clients - trying to make them feel guilty or inferior instead of being direct with them.
- Robotism - "Thank you for your business. Think of me when it's time for your next project." Typically done in front of someone rather than over email or phone: clear message sent through non emotion.
- The Rule Book - "If you look at my contract on page 5, my policy states that once you approve a design, it's 100% your responsibility - there's nothing I can do..." Having a contract and policies is no excuse not to use your brain when it comes to dealing with people.
- The Run Around - "You'll have to check with the printer as to why the color shifted during printing, we should have had it right on our end." Or, "You'll have to talk to sales about that..." Not taking any responsibility for an issue, placing the blame on someone else and directing the client to go elsewhere for the solution.