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If you don't drop your quality, you shouldn't drop your prices either

We all have to deal with clients who make unreasonable requests, but you can still do so with grace. A better response would have been:

"No worries, Randy; I understand that it's difficult to have to invest in a project that you already feel you've wasted a considerable amount of money on, especially when you're just starting out and don't have a lot to work with. I've been approached by many others in your situation. Unfortunately, however, my pricing is reflective of the time and effort it takes to ensure the quality of my work, and these prices are non-negotiable.

I'd like to thank you for considering me, and I wish you luck in finding a designer that can both fit your budget and do a bang-up job on your logo. Should you wish to work with me in the future, you'll know where to find me."

This says the same thing without giving the client a lecture or asking a rhetorical question about the fairness of his request.

I like your style, Gevo, and I can't argue with your logic - yours is the more graceful way to articulate the point. Still, there were a handful of additional aspects to this situation that led me to give the answer I did - I said exactly what I wanted to say.

Great insights, and a good reminder to make an effort to be civil - even when the client/prospect is not.

Thanks for stopping by, come back soon!

A good Message Board (forum) Community for Web Designers and Graphic Designers to talk about and share stuff?

High quality done work has to be paid properly. Saving money on poor design is not the right solutions for website owners.

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  • BASAS - Freelancer Getting Strung Up by Client
    A very small sample of the actual illustrations drawn for the Being a Starving Artist Sucks, and Verbal Kung Fu for Freelancers book. The illustrations were done by: Matt Hein, Rich Arnold and Carlos Ponce - 3 outstanding designers.